Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

HEALTH NOTICE:

Secret Medspa is committed to providing you with the best care possible, and that includes caring for our clients during the Covid-19 pandemic.

We ask that any patient who has a fever, chills, cough, or other respiratory illness delays any treatments in our office for 14 days. Also, anyone who has traveled outside of the United States, or come into contact with a person diagnosed with COVID-19 (Coronavirus), we ask that you also delay your appointment. Our staff members are happy to assist in any rescheduling requirements.

For the safety of all of our patients and for our staff, guests are not allowed at consultations and pre-operative appointments at this time. 

We are also offering VIRTUAL CONSULTATIONS with Medspa Team for all treatments available at our practice. These consultations allow you to meet with our Medspa Professionals to discuss your aesthetic concerns, talk with them about treatments you may be considering, and perhaps even begin the process of designing a customized treatment plan – all from the comfort of your own home.

If you have any additional questions or concerns, please contact us at 915-526-5656.

FLU AND CORONA VIRUS PRECAUTIONS AND FAQS

As standard practice, all staff members are trained to follow personal hygiene habits suggested by the CDC, state and local public health departments. In addition, we have implemented heightened cleaning regimens (including the use of disinfectants known to work on similar viruses), increased health-related signage and have added hand disinfectant to all service rooms. All therapists already wash their hands and disinfect all materials used during service after each service.

Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

 

GENERAL TERMS

 

Practice Patient Relationship

We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason. There is nothing more important to us than our customer’s safety and well-being. For this reason, we have reviewed our standard disease-control processes and have revisited and enhanced these practices considering the recent Corona Virus concerns.

 

Appointment Guidelines

By scheduling an appointment, you are agreeing to our cancellation policy. Please arrive at least 15 minutes prior to your first appointment to allow time for check-in and any necessary paperwork.

 

 

Prices & Promotions

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients a discount of greater value at the time of purchase.

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, Visa, MasterCard, Discover, Amex, Care Credit, and Secret Medspa Gift Cards. Gratuity is not included in service pricing and may be added to credit card charges, gift cards, and checks at the time of check out. Gratuity for your service provider is optional and left to the discretion of each patient at the time of appointment.

Gift Cards

Secret Medspa Gift Cards should be treated as cash. All sales are final; gift cards cannot be exchanged or refunded for any reason. Gift Cards contain a value that may be used to purchase products and services, however, they cannot be used to purchase other gift cards. Please present your Secret Medspa Gift Card upon departure and your sale will be deducted from your gift card balance. All remaining balances cannot be redeemed for cash. Secret Medspa is not responsible if the card is lost, stolen, damaged, or used without authorization. Please call 915-526-5656 for assistance with any questions.

 

Scheduling Fee

To confirm your desired appointment, a $15 booking fee is required at the time of booking all services/procedures & a $25 fee with our nurse to guarantee your reservation. If the appointment is kept, the deposit is applied to the cost of the appointment/procedure. If the appointment is missed, the deposit is non-refundable will be applied to the cancellation or no-show fee (unless a 24hour notice is given.)

Cancellation/Missed Appointment Policy for Services/Treatments

 Due to the increased number of missed and/or canceled extended procedure appointments, the office now has found it necessary to charge a $25 fee if a 24 hours’ notice is not given. This will be due prior to rescheduling your next appointment if a deposit was never received upon booking. 

 

RESCHEDULING/CANCELLATION POLICY

As a courtesy, we provide appointment reminders for patients. If you need to reschedule or cancel, please contact us by phone or email 24 hours in advance of your scheduled time. It is important that you cancel and/or reschedule with our office during Business Hours (Tuesday through Saturday). All rescheduling/cancellations with less than 24 hours' notice are subject to a $15 or $25 fee and will be charged before your next treatment. By scheduling an appointment, you are agreeing to our rescheduling/cancellation policy.

Late Arrivals

Patients arriving more than 15 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you quality treatment and to respect other patients’ scheduled appointments

 

Refunds

While we strive to make our clients as happy as possible all services are final sale. We do not offer refunds on services rendered or products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products may be exchanged within 7 days from the date of purchase for the same product only.

Payment & Gratuity Policy

Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We may offer payment plans and we do offer Care Credit, and you can apply online before your visit or treatment. All services are a final sale; there are no refunds or credits issued for any services including but not limited to, laser hair removal, SculpSure, Kybella, Botox, any Juvederm product, Eyelash Services, Chemical peels, Microdermabrasion, Facial Treatments, and all skincare & Eyelash products and more. We accept cash, Visa, MasterCard, Discover, American Express, and CareCredit; we do not accept checks.

 

 

Practice Patient Relationship

We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

This privacy policy (“Policy”) describes how Secret Medspa, 5860 N Mesa Suite 104 El Paso, Texas 79912, (“Company,” “we,” and “our”) processes, collects, uses, and shares personal data when using our Mindbody Booking System (the “Site”). Please read the following information carefully to understand our practices regarding your personal data and how we will process data.

 

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible above.

The privacy of our visitors is important to us.

At Secret Medspa, we recognize that the privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use and visit our Site, and how we safeguard your information. We never sell your personal information to third parties.

 

5860 N Mesa Suite 104 El Paso, TEXAS 79912

Eye Spa & Skin Laser Center:

DBA Secret Medspa.

Customer Service Contact Information:

915-471-1865

Email Address: secretmedspaelpaso.com

Telephone Number: 915-526-5656

 

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